Terms of Service
These Terms of Service are the agreement between you and Techtree Pte. Ltd. for use of ReallyAvatar. ReallyAvatar lets you design conversational avatars, connect a knowledge base, and speak with learners or visitors by text and voice. Paid features are also covered by the Terms of Sale. Personal information is covered by the Privacy Policy.
Accounts
You can create a Free account with your name, email, and a password of at least 8 characters, or with Google. You must give a real email address that you control. One person should not create extra Free accounts to reset the lifetime evaluation allowance. If an administrator has already invited your email, signing in uses that existing account. We do not create a second membership for it.
You are responsible for activity under your login, including avatars you publish and files you upload. Tell us at ava@reallyavatar.com if you believe the account is being used without permission. We may suspend an account that is inactive, unpaid after a failed renewal, or used in breach of these terms.
What you can build
You may create avatars for coaching, training, customer explanation, and similar conversations, within the plan you are on. Free is limited to the published evaluation allowance and does not include a knowledge base. Basic adds knowledge base and a wider set of voices and models. Basic Plus adds learning mode, screen sharing, and Gemini. Professional and independently billed workspaces are set up under a separate written agreement and are not changed by a consumer checkout.
You keep ownership of the instructions, documents, and scripts you upload. You give us a licence to host, index, and process that material so the avatar can answer, speak, and show resources. Do not upload material you do not have the right to use.
Acceptable use
You may not use ReallyAvatar to:
- break Singapore law or the law that applies where your learners are;
- impersonate a real person in a way that is meant to deceive, including using their name, voice, or likeness without permission;
- collect passwords, payment card numbers, or identity documents from visitors through an avatar;
- distribute malware, run scams, or generate sexual content involving anyone under 18;
- overload the service, probe it for weaknesses, or resell consumer-plan access as if it were your own platform;
- submit content that infringes copyright or confidential information belonging to someone else.
Model replies can be wrong. You are responsible for reviewing an avatar before you publish it to learners or customers, especially where the answer could affect health, money, legal rights, or employment.
Allowances and availability
Each plan has the usage allowances shown on the pricing page and in My Subscription. When an included meter is finished, Basic and Basic Plus can continue on prepaid credits. Free stops. Speech minutes are estimated from the audio we receive, a knowledge-base reply counts as one search, and indexed storage is counted from the size of the file you upload. Those measurements are the ones we bill.
We aim to keep the service available during published business hours and beyond, but we do not promise uninterrupted access. Model providers, voice providers, and Stripe can have their own outages. We may change a model or voice in a plan when a provider withdraws it, and we will keep the plan’s published capability as close as we reasonably can.
Ending use
You may stop using a Free account at any time. Paid cancellation is described in the Terms of Sale. We may close an account that breaches these terms, with notice where that is practical. After closure we delete or detach workspace content on the schedule in the Privacy Policy, except for records we must keep for tax, security, or a dispute.
Liability
ReallyAvatar is provided with reasonable care, not as an uninterrupted or error-free service. To the extent Singapore law allows, we are not liable for lost profits, lost learning outcomes, or indirect loss arising from an avatar’s reply. Our total liability for a claim about the consumer service is limited to the fees you paid us for ReallyAvatar in the three months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that Singapore law does not allow us to exclude.
These terms are governed by the laws of Singapore. The courts of Singapore have jurisdiction.
Questions about this document: ava@reallyavatar.com. Business hours are Monday to Saturday, 10:30 AM to 7:30 PM Singapore time.