Terms of Sale
These Terms of Sale cover paid access to ReallyAvatar, the avatar design and conversation service provided by Techtree Pte. Ltd. They apply when you upgrade from Free, buy a credit pack, or turn on auto-reload. Creating a Free account does not require a card and is covered by the Terms of Service.
Plans and prices
Consumer prices are in Singapore dollars and include GST. They are charged in advance for each monthly period.
- Free is S$0. It is a one-time evaluation allowance and does not renew. It includes 150,000 weighted input tokens and 150,000 weighted output tokens, 60 speech minutes, and 50,000 Polly Neural voice characters, with up to 3 avatars. Knowledge Base, learning mode, screen sharing, and credit packs are not included.
- Basic is S$19.99 per month. Each billing period includes 1,000,000 weighted input tokens and 1,000,000 weighted output tokens, 150 speech minutes, 300,000 voice characters, 1 GB of documents, 200 knowledge searches, and up to 10 avatars.
- Basic Plus is S$49.99 per month. Each billing period includes 2,500,000 weighted input tokens and 2,500,000 weighted output tokens, 400 speech minutes, 750,000 voice characters, 5 GB of documents, 500 knowledge searches, and up to 30 avatars. Learning mode, screen sharing, and Gemini models and voices are included.
- Professional is a contracted business plan. It is not sold through checkout. Contact ava@reallyavatar.com for a written quotation.
Token allowances are weighted against GPT-4o Mini. A higher-cost model consumes the included allowance faster. Speech and voice characters are also weighted by provider: Polly Neural at 1×, OpenAI voices at 1.5×, Gemini Flash voices at 1.25×, and Gemini Pro voices at 2.5×. Included amounts are used before any prepaid credits.
How you pay
Paid plans and credit packs are processed by Stripe. We do not store your full card number. A card is required before Basic or Basic Plus access starts. If checkout is canceled, or the payment fails, you stay on your current plan and no paid allowance is added.
Your billing period follows the Stripe subscription, not the calendar month. Included meters reset at the start of each paid period. A failed renewal marks the subscription past due and pauses new paid usage until the invoice is paid.
Credit packs
Basic and Basic Plus customers can buy prepaid credits. Free customers cannot. One credit is the unit we use for usage beyond the included allowance. Packs are:
- S$5 for 500 credits
- S$10 for 1,100 credits
- S$20 for 2,300 credits
- S$50 for 6,000 credits
Credits expire 12 months after purchase and are spent oldest first. They pay for extra model tokens, speech, voice characters, knowledge searches, and indexed storage above the included allowance. They do not raise your avatar limit or unlock Basic Plus features such as learning mode, screen sharing, or Gemini.
Auto-reload buys one S$10 pack when your credit balance reaches zero, but only if a card is saved and you have set a monthly spend cap of at least S$10. Charges stop once that cap would be exceeded for the current billing period. You can turn auto-reload off in My Subscription.
Cancellation and downgrades
You can cancel a paid plan from Manage billing. Cancellation takes effect at the end of the period you have already paid for. Until that date you keep the plan you paid for. After the Stripe subscription ends, the account returns to Free and Free limits apply. Avatars above the Free limit remain, but you cannot create new ones until you are within the Free cap or you subscribe again.
A move from Basic Plus to Basic, or from a paid plan to Free, is a downgrade. If Stripe is billing the subscription, the change is scheduled through the billing portal for the end of the current period. We do not refund the unused part of a month because the price is for access during that period.
Refunds
GST-inclusive subscription fees are not refunded once the paid period has started, except where the Consumer Protection (Fair Trading) Act or another mandatory Singapore law requires it. If we charge the wrong amount, or a credit pack is purchased twice because of a processing error, write to ava@reallyavatar.com within 14 days and we will correct the charge or restore the credits. Unused credits are not refundable after they have been issued, because they are prepaid usage.
Taxes and price changes
The prices on the pricing page are the amounts you pay. If we change a consumer price, the new price applies to the next renewal after we post it, not to a period you have already paid. Credit-pack prices can change for future purchases. Credits already bought keep the balance and expiry you received.
Questions about this document: ava@reallyavatar.com. Business hours are Monday to Saturday, 10:30 AM to 7:30 PM Singapore time.